Data deletion
How to remove your data from the.in.ua — yourself or on request.
1. What you can do yourself
- Unsubscribe from mail — via the link in any email or in the cabinet.
- Turn off bot messages — send
/stopin Telegram. - Delete a phone number, erase your date of birth — in the cabinet, "Account" section.
- Delete storage rooms, batches, measurements, calculations, calendar entries and controllers — in the cabinet, one record at a time.
2. Delete your account and all data
There is no "Delete account" button in the cabinet yet, so full deletion is done on request:
- Email [email protected] with the subject "Data deletion".
- Write from the address linked to your account, or state your name and sign-in method (Google or Telegram). You can also message the portal's number +380 96 526 8888 on WhatsApp or Telegram from the number linked to your account.
- If you have no account but have messaged us, sent a request or a pre-order, state the number, address or username you used.
3. What we do
- We make sure the request came from you (we may ask a clarifying question through the same channel).
- We delete the account and everything linked to it: profile, contacts and phones, settings and consents, the cabinet (storage rooms, batches, measurements, calculations, calendar, scheme passports), controllers with their telemetry and logs, licence files on the server.
- We delete your conversations with us, requests and pre-orders, and your emails in the portal's Gmail mailbox.
- We do this within 30 days of the request and confirm through the channel you used.
4. What we cannot delete
- Messages in your own apps and on Telegram, WhatsApp or Viber servers, or in your mailbox — you delete those there.
- A pre-order already forwarded to a partner — we will ask them to delete it, but we do not control their systems.
- De-identified statistics not linked to you: the cookieless visit counter and the anonymous calculation counter.
What we store and why — see the Privacy policy.